On the flip-side, make sure that your staff are properly paid for the close-down and any extra time they’re kept waiting by these customers. Retail helps you meet people not like you and find common ground. It’s well-documented that retail work is monotonous, exhausting and thankless, and even the most motivated employees will agree that there are parts of the job that are inescapably evil. We basically have to live with the fact... 2) Coping with a Safe Space. Last but by no means least, we have acceptance. … Improper management of working capital can also lead to bankrupt and there are also some retail companies in the past to explain this fact is true. Check in with your current team about any weak spots they may have, and offer plenty of training, re- training and refresher sessions to keep everyone up to date with equipment and processes. Just months ago, thousands of retailers gathered at the National Retail Federation conference in New York City to share and learn innovative strategies to fuel growth in a growing retail economy. 3. For example, make sure you’re not punishing your star employees by always giving them the most challenging shifts because you trust them. Conversely, sharing success as a team is a bonding experience. Working as a team allows team members to take more risks, as they have the support of the entire group to fall back on in case of failure. Working in retail often involves weekends, nights, and holidays. Online shopping accounts for only 8.4 percent of all retail sales in the United States, but it has had an outsize effect on the retail workforce. Some methods for doing this include: The nature of retail work means that there are always a few people that don’t take it very seriously. Irregular shifts come hand in hand with retail work and sometimes staffs will have to accept a duff shift or two. Shops, supermarkets and stores are part of the retail sector, which employs, a large proportion of young people. Never disregard professional psychological or medical advice nor delay in seeking professional advice or treatment because of something you have read on this website. If you make that your diet during work hours, your health can suffer. Each of them faces its … There's no better feeling than walking into work and knowing that people are happy you're there. Now at least one member from the family is surely seen either preparing to move abroad or has already settled there. Without having a goal, most people would say life can feel pointless. Research: When Retail Workers Have Stable Schedules, Sales and Productivity Go Up ... an impressive number in an industry in which companies work hard to achieve increases of 1–2%. Support your staff by backing them up in situations where the customer is well and truly in the wrong, and have a couple of ‘good faith’ measures that staff can use at their discretion (a small discount, a low-cost freebie or something similar) and go no further. Time Management- A skill to last a lifetime. Attacks can occur when staff have to deal with thefts and robberies, troublemakers, angry customers and drunk or drugged customers. That’s the one where whoever closed up the store in the evening has to be back, bright and early, to open up again the next day. Belonging- A good company and good team members can give you a sense of purpose and belonging that is usually reserved for families. Here are the top six, along with the simplest ways managers can turn those employee grimaces back into smiles. 10, Many nightmare customers simply won’t ever understand how horrible they are. Sure. If you continue to use this site we will assume that you are happy with it. It’s one thing if you close promptly at 5 or 6, but if you have late hours or host an event where employees don’t leave until much, much later, expecting them to tidy the shop, get home, eat, sleep, shower, eat, get back to the shop and start working in just a few short hours is unrealistic. Show up on time, do your work, and be productive - managing your time will carry on no matter what else you do in your personal or professional life. Bad Diet- Many retail stores are located near food courts and fast-food restaurants. Always respect retail workers, their jobs aren’t easy, and your kindness and respect has the power to console an entire days worth of rotten customers. the effects of working capital management on the financial performance of retail supermarkets in nairobi county, kenya kinuthia john nyoike a research projectpresented in partial fulfilment of the requirements for the award of the degree of masters of business administration, school of business, university of nairobi november 2015 2. However, there may come a point where you'd like to try something new. Violence against staff includes attacks, intimidation, verbal abuse and harassment, and can make you anxious and stressed. ‘Retail work is so easy; the customers are so nice and the shifts just fly by,’ said nobody – ever. – Some Lessons for Making Good Decisions (and Avoiding the Bad), Self-care and Mental Health Should Be Our Priority, The Forgiveness Project: Interview with Marina Cantacuzino, Special Interests Can Be Assets for Youth with Autism. Harm #3: Loss of open spaces and natural resources. Retail promotional activities such as temporary price cuts, coupons and newspaper features produce multiple effects: increases in market share for the promoted brand, increased switching to the promoting store, and increases in category volume. Since investors haven't seen inflation or significant price rises in years, it's worth brushing up on the most common effects of inflation. 'Let’s Buy Greenland!' ), Posting a volunteer sign-up sheet for anyone that wants to work a particular holiday, Employing an either/or rule, where staff must sign up for one of two holidays, for example, Christmas Eve or Boxing Day, The fact is, the customer is seldom right (, Psychreg is mainly for information purposes only. ‘Retail work is so easy; the customers are so nice and the shifts just fly by,’ said nobody – ever. Sure, there are things you can do when working retail that have a negative impact on your health. Open one of these many doors and transition from working in retail to a different career, even without a college degree. Getting out of your head and phone helps you feel connected and less alone. Back to school retail is intense, but nothing compared to the cutthroat holidays. It also helps you become a better team player. and then just stared at her waiting for a response. Dennis Relojo-Howell is the founder of Psychreg. Even then, the median income for a retail supervisor is $36,820 a year—hardly enough to raise a family or even cover basic costs of living in many parts of the country. The more your brain is confronted with change, the more elastic you can be as life throws things at you. Georgina Dorrington. Expensive Food- Economic health is very important. See common e … When big-box retail stores locate in farmland, wetlands, or green space, they eliminate natural resources and open space. Read our mailing consent T&Cs, 5 Critical Skills How To Coach Retail Salespeople, The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month. 4,981 views. Explain that you close at X’o’clock (whenever that is) and that you won’t be able to process any transactions past that time (or try any one of these more passive-aggressive measures). When you work for a store, or any company in general, you ultimately represent the brand. If you're living on a diet of fast food and carry out, the costs will add up. Sure, there are plenty of people who couldn’t care less about their retail job other than their salary. The 5 Most Stressful Things about Working in Retail (and How Managers Can Avoid Them). Like any career, you'll get out of it what you put into it. It's great in the store, but you've got to find time for yourself too. Let's go back to our store-opening example. 4. Whatever the cause, there’s nothing worse than working with someone who doesn’t pull their weight and doesn’t care. If you're wondering if retail might be right for you be sure to check out this post that goes over all the pros and cons of working retail and shares some great stories too! Weinswig at Coresight said it appears the retail sector was not overly impressed with the $2-trillion stimulus package, which is why chains announced furlough after furlough last week. Achieving goals, even small ones bring about a sense of accomplishment. Goal Setting- Once you know how to set, and meet, your sales goals, setting personal goals becomes that much easier. Retail jobs can pay the bills, introduce you to great coworkers, keep you active, and be highly enjoyable for people who love people. No rewards for being an excellent member of staff. Characteristics of the work include low pay, casual, part-time and weekend work, and increasing use of shift working with a high staff turnover. Customers don't buy from negative salespeople so, if you're still there, you've learned something. Maybe they think they’re too good for the work, or only see it as a temporary stopgap between better things. After working 3 years at a fast food place and 2 years at a retail place, I had the "retail spiel" burned into my brain. 5 Side Effects of Working in Retail (With Social Anxiety) 1) Acceptance Pushes Us Forward. Reading Time: 4 minutes. Working retail can be a great side hustle for the right person, but it's not without it's faults. To manage this, make sure you have fair but firm policy for discounts, returns, exchanges, damaged goods and complaints. Some negatives of online retail include: Website costs - planning, designing, creating, hosting, securing and maintaining a professional e-commerce website isn't cheap, especially if you expect large and growing sales volumes. Few things can prepare you for the challenges in life like working retail. Social Skills- From bosses and co-workers to customers, salespeople interact with a variety of people. Report summary: Working Long Hours: a Review of the Evidence, Volume 1 – Main Report. Violence from customers is all-too-common in the retail sector. as Larry David puts this, very eloquently. New Study Shows Neuroplasticity 'Brain Retraining' Programme Is an Effective Treatment for Fibromyal... 5. Such information is crucial in the evolution of … Retailers Are Feeling the Effects of COVID-19. Decades of research supports the 40-hour workweek and shows that working longer can lead to serious negative effects on health, family life, and productivity. The Mental Health Movement Was a Civil Rights Movement, But What Happened? Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? Nip this behaviour in the bud when it gets to about 15 minutes before closing by warning any customers ten that they need to finalise their purchases and go straight to the till. Problem Solving- Whether it's a merchandise problem, a customer problem, or a team problem, you'll be involved in finding and implementing the solution. to which I replied "Doing well thanks, what can I get for you today?" up again the next day. Every. Can working retail impact your life negatively? Single. Stretching, reaching overhead, and bending down all help burn calories. People move from one country to another in search of the job or to settle. security grill starts closing and the lights are going off that’s it’s time to leave… and yet, it seems that there are at least a handful of these customers. No rewards for being an excellent member of staff. 5. Over a quarter of workers work part-time6 in this ‘Retail work is so easy; the customers are so nice and the shifts just fly by,’ said nobody – ever. Where it becomes an issue is when Jeff has been scheduled to work every single long weekend over the summer, but destiny (or more accurately, management) has allowed Lisa to have them off. If you carry grudges, wallow in stress, and refuse to be accountable for yourself, anywhere you work can hurt your health; retail is no exception. Be conscientious about which staff tend to work the toughest hours and make sure you’re allocating them fairly. Always On - There's a "go, go" mentality in retail. Once a team succeeds together, their brainstorming sessions will produce revolutionary ideas without hesitation. Working in retail teaches you how to communicate effectively with your boss, co-workers and customers. This makes it all the more important to incentivise your staff so that good performances can be rewarded in some way. Diversity Training- No matter what you do, you're going to encounter people of all races, creeds, cultures, sexual orientations, and attitudes. Every. Responsibility And Professionalism. Working in retail can often lead to an inconvenient lifestyle that can make scheduling time for family and social life difficult. Harm #3: Loss of open spaces and natural resources. Not only is this unbelievably frustrating for employees that have just worked a long shift and want to go home, it’s a waste of money for the store. As a manager, it pays to be discerning with your hires. — National Retail Federation Retail: For the nation’s biggest private employer, ‘we have no idea when consumer spending will bounce back’ Retail is the juggernaut of the U.S. economy, contributing a whopping $2.6 trillion, or about 25%, to the annual GDP, according to the National Retail Federation. Week. The realignment of purchasing priorities, personal lifestyles, and working practices forced on us all by the COVID-19 pandemic may represent a seismic shift in the retail industry. This skill will translate to your life as a whole. If you don't take the time to sit down and eat your lunch, but just grab quick bites when you can... you won't feel too healthy. Single. Holiday requests, staff availability and the hours required in-store can all be plugged into one app, which then calculates the best rota for you. So when I was on the other side of the counter, this cute girl asked "Hello sir, how are you today?" This study sought to investigate the Effects of working capital management on profitability, In order to develop an understanding of the dynamics of the retail firms not only for the development of their growth and strategies in management of their working capital but also for the growth of the economy as a whole. The retail industry includes many different sub-sectors, ranging from groceries to clothing to furniture and beyond. Let's say that a month after the store opens someone sees a store employee dumping trash into the creek behind the store. And changed for the worse, too. Retail workers should accept that they’re going to have to work at least some bank holidays. Some consumers avoid spending money with organizations that behave irresponsibly or unethically (like dumping trash in a creek). Feeling stressed, tired, disillusioned and unmotivated is common in the high-pressure retail industry. Regular stretching exercises and "perhaps the incorporation of specific breaks, work rotation or the use of more dynamic activities could alleviate the effects … The effects of working in retail on Christmas spirit. Mental Health, Working in the Retail Industry and An Epidemic of Rudeness. The customer being ‘always right’. Explain that you close at X’o’clock (whenever that is) and that you won’t be able to process any transactions past that time (or try any one of, That’s the one where whoever closed up the store in the evening has to be back, bright and early, to open. Never disregard professional psychological or medical advice nor delay in seeking professional advice or treatment because of something you have read on this website. Bad Digestion- Many retail salespeople are always on "go." 1 Susan Lambert, Anna Haley-Lock, and Julia R. Henly, “Work Schedule Flexibility in Hourly Jobs: Unanticipated Consequences and Promising Directions,” Working Paper, Work Scheduling Study (Chicago, IL: University of Chicago, June 2010).. 2 Conversation with Carrie Gleason, 5/9/2016. No more stressing over spreadsheets and scribbled leave requests. He is also the editor-in-chief of Psychreg Journal Psychology, and writes a weekly column for Free Malaysia Today. To limit the bad blood and Jeff’s inclination to mutiny, make sure you’re keeping your holiday scheduling fair. By that measure and others, it has found that the chains generate fewer ripple effects in local economies: they procure less, bank less, contribute less, and participate less. By that measure and others, it has found that the chains generate fewer ripple effects in local economies: they procure less, bank less, contribute less, and participate less. Those who don't learn to decompress will suffer. Disclaimer: Psychreg is mainly for information purposes only. You’ll spend time and money training them, miss out on a more enthusiastic candidate and rile up your more capable staff by forcing them to pick up the slack – only to find yourself back at square one when the new hire doesn’t even make it through their probation period. #sidehustle #sidegig #earnextramoney If you learn additional life lessons, it's a bonus. Sometimes we need that space to just breathe. — National Retail Federation Retail: For the nation’s biggest private employer, ‘we have no idea when consumer spending will bounce back’ Retail is the juggernaut of the U.S. economy, contributing a whopping $2.6 trillion, or about 25%, to the annual GDP, according to the National Retail Federation. This post was written pre-COVID-19. It's not the job, it's how you approach it. E-commerce has the five ‘Cs’ – cost, convenience, choice, control and customer relationships. My hat would be off to you, if I wore a hat. Even if you’re desperate for more staff, there’s no point hiring somebody with the wrong attitude. Dennis Relojo-Howell, (2018, September 27). Make sure to cultivate that sense of accomplishment so you remain someone who looks forward to meeting people. That said, there’s no excuse for consistently poor timetabling. Obviously, coming in contact with people from all over the world can raise risks for your personal health. These are all based on my own personal experiences in retail, I surely don’t hope to represent any spectrum of people who seriously enjoy their jobs in retail and find some form of happiness working there. This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp. Read our full disclaimer. On the other hand, if you respect yourself, and the job, retail can give you skills and benefits that will last a lifetime, not matter what career you end up in. 18th December 2018; Culture [Written by Charles Pring] [Image by Elena Roselli] I have generally always been in good supply when it comes to festive spirit, especially once the days of mid-December starting drifting past. Retail proprietors, then, are feeling the pressure themselves, which in itself leads to further emotional contagion (of the negative kind, of course) among their staff. It’s hard for me to personally relate to these workplace stressors. Maybe that's why it was easier to come up with these... Exercise- Whatever you can say about retail salespeople, they aren't lazy - walking the floor, stocking shelves, and moving merchandise all take effort. Click the button below to read more about our latest Features & Benefits Course launch, 10 Reasons Working Retail Isn't Bad For Your Health, Get our weekly newsletter updates. Sad. Someone told me recently that she feels like a changed person after working in retail. See also, 5 Critical Skills How To Coach Retail Salespeople. Exposure - Yes, you are front-facing to the general public so make sure you wash your hands, don't touch your face, and maintain social distancing. Water is typically good for you-- but you can still drown in it. On the one hand, most non-essential retail activities have been shut down; essential retail businesses, on the other hand, often operate in difficult conditions, including labour supply shortages, major disruptions in supply chains and working conditions, and sometimes large spikes in demand for specific items. Working in retail has its perks, but there are also a lot of negatives. The ability to make a child smile every day, and the warmth that it fills my heart with, are a feeling like no other. Disadvantages of online retail. We hope the combination of the OSHA standards with photos of hazards will help you spot and eliminate dangerous situations. Teamwork- Retail sales training will teach you to work with other people as a team, even if you don't see eye to eye. Change is overwhelming, and retailers are feeling the strain. We use cookies to ensure that we give you the best experience on our website. Moreover, the promotional effects can be different for different segments of consumers. However, this study did not explain what influences the remaining 61.70%. The overall aim of this study was to bring together research that looked at working time patterns in the UK and made comparisons with the EU and other developed countries, with a view to explaining why the UK workforce had some of the longest working hours in Europe. You can even get dedicated software that takes the pain out of scheduling for all parties (such as, Reminding staff about any perks they get for working holidays (extra pay, doughnuts, fancy dress, etc. This study examines the performance effects of working capital management using a panel of listed manufacturing companies on the Colombo Stock … There's No Intelligence Without Spiritual Intelligence, Stigma and Discrimination – Abused by Media, Having Anxiety Is Exhausting – But Time Management Helped Me Manage It, Cheer Yourself Up On Blue Monday by Volunteering, Busking a Move: Saint Francis Hospice Story, How to Unleash Your Child's Academic Potential. It takes a lot of work but it can happen. Unless that customer ends up buying a significant amount of merchandise (we doubt it), the cost of keeping employees on the clock will far outweigh the financial benefits of letting latecomers complete a sale. Yes, if you stick with it, you can move up in ranks to hold jobs that can pay six figures. Materials on this website are not intended to be a substitute for professional advice, diagnosis, medical treatment, or therapy. Nowadays it has become a fashion to move abroad and work in order to earn money. You can even get dedicated software that takes the pain out of scheduling for all parties (such as Planday). A video of the incident goes viral and the story makes the local news. The fact is, the customer is seldom right (as Larry David puts this, very eloquently). It’s one thing if you close promptly at 5 or 6, but if you have late hours or host an event where employees don’t leave until much, much later, expecting them to tidy the shop, get home, eat, sleep, shower, eat, get back to the shop and start working in just a few short hours is unrealistic. Economic Health- If you work at it, improve yourself and work for good retailers, you can make a decent living . But retail still has the human factor, the physical product experience and … However, as a retail expert, I realized that answer doesn't give the question the consideration it deserves. Materials on this website are not intended to be a substitute for professional advice, diagnosis, medical treatment, or therapy. The only medicine for treating rude, impatient, unpleasant shoppers would be to force everybody to work retail for at least a year so they can experience the struggle in every season. This could be as simple as having an ‘Employee of the Week’ board and recognising the improvers during staff meetings, or giving trustworthy members of staff more responsibility and development options. When big-box retail stores locate in farmland, wetlands, or green space, they eliminate natural resources and open space. Retail teaches you what your time is worth, and how to use it. Working holidays. Ten Health Benefits of Working in Retail Exercise - Whatever you can say about retail salespeople, they aren't lazy - walking the floor, stocking shelves, and moving merchandise all take effort. Good customer service is important, but you don’t need to be a doormat. Bending over backwards for every stroppy customer that tried to return a damaged item outside of its warranty will only eat into your profits and the respect that your staff have for you. End Notes. Nip this behaviour in the bud when it gets to about 15 minutes before closing by warning any customers ten that they need to finalise their purchases and go straight to the till. We’re not sure how there are so many people that don’t get the hint that when the music stops, the. Stress- Like any job, retail salespeople will encounter stress. Lack of Job Security After a little more thought, I realized that there are some behaviors that can make working retail as a salesperson look unhealthy. 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